Available payment methods are shown during checkout before you complete your order.

Shipping times vary by destination and are estimated based on historical shipping data for your region. At checkout, we will provide you with the estimated shipping time for each item in your cart based on the shipping type, the delivery address, and where the items come from. We do our best to deliver your order on the date communicated, but sometimes items may arrive before or after the expected delivery date. When your order is shipped, we will send you a shipping confirmation email containing a link to track your package.

Our team processes and ships orders promptly, so unfortunately we’re unable to change the delivery address once an order has been placed. Once your order has been shipped, you can contact the carrier directly to ask whether the address can be updated or the shipment redirected to a pickup point. Please note that available options and services may vary depending on the carrier.

At FLOAT™ we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a refund and start a return, you can contact us at infofloatitalia@gmail.com. Certain types of items cannot be returned, like custom products or discounted products upon purchase. Please get in touch if you have questions or concerns about your specific item. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at infofloatitalia@gmail.com with your order number.